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872
GOOGLE REVIEWS
RATED #1 IN CALGARY
RATED #1 IN CALGARY
67
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THANKS, YOU’RE TOO KIND!
Had an awesome experience with Brandon. Not only did he fix my charging port which works 100% again he also fixed my broken headphone jack! Couldn’t be more happy
Alex Brussoni
23:38 09 Jan 20
I brought my pre-fixed iPhone 7 that broke again, and Nick was able to fix it as well as fix all the previous problems from mistakes made by the other shop. He was very knowledgeable and helpful and took his time to explain the diagnostic process and prevention methods. I’m leaving as a very happy customer who will definitely be back with all future troubleshooting!!read more
Soomi Lee
16:37 30 Dec 19
Great Service, Fast and reliable. Was ready when they said it would be ready. Screen came out perfect. I would recommend.
Radoslaw Pankowski
15:56 28 Dec 19
Ryan is the best!!! After dealing with Bell for hours trying to charge me literally thousands for a new iPhone, I came here to get my old iPhone screen fixed and Ryan let me know all my options and what he thought was best. Fixed my screen super fast and was incredibly helpful. I’ll be sending all my friends to this location to deal with Ryan from now on! Thanks for the help :).read more
Maranda Frasz
19:44 19 Nov 19
There's a reason this store's review average is so high. They are incredibly helpful, fast, and do excellent work. Smashed the OLED screen on my iPhone X. Got a quote that was lower than Apple and a turn around time that was 1/20th the time. Staff were up front about the different options for the repair and never pushed the higher quality repair, simply outlined the benefits. They walked me through all the diagnostics to ensure the repair was completed successfully. Will definitely recommend iBroken to everyone I knowread more
Peter Zajiczek
21:11 18 Nov 19
Fixed my phone and put on a screen protector, worth every penny! The dude working there was super helpful and honest. Also he proved the effectiveness of the screen protector by hitting his own phone with a hammer, so that was pretty cool haha.read more
Brayden S
16:00 12 Nov 19
Outstanding repair service on my P20 pro. They ordered the parts in and had them arrive fast. They were communicative right from the start. Priced well compared to other shops. Got a screen protector for it as well especially when bestbuy didn’t even stock it. Dropped it off at 2pm and picked it up at 4. Very happy customer and will gladly return for any issues that my devices have in the future.read more
Chris Roberts
19:29 07 Oct 19
My iphone screen had got wrecked years ago. Today, I finally came here as per my friend's recommendation and got my phone fixed with good quality. Nick was very informative and professional. I have been helped a lot. I will definitely come back here again when any issue arises and recommend this place to my friend when they are in need with their phone. Thank you so much for helps ! 🙂read more
Minah Kim
20:30 30 Sep 19
Fast friendly service - costs all disclosed upfront with clear explanation of optionsAs I was booking my ipad in, there was another customer in front of me who was..."difficult" for want of a better word. The staff were entirely professional and handled her with absolute respect Great service, highly recommendedread more
HAVOC JKD
23:32 23 Sep 19
Definitely the place to go for screen replacements. Found them online and were close to Costco which allowed me to get two things off my todo list. I found them reasonably priced. If you’re in the market for a case I think this place should be on the list. Much appreciation gents.read more
Simon Keizer
17:31 23 Sep 19
Very thorough when servicing a 4 year old iPhone having a screen replaced for a 13 year old. Nick was patient and handled all our questions and the price for all this was reasonable. The only thing I didn't like was the extensive info I had to read and sign for regarding their responsibility for the phone during and after repair. I am assuming they have been burned by people who try to get new repairs or more and they are just doing a CYA. Understandable but a little disconcerting. Thanks Nick, you were great.read more
Brenda Beamish
17:14 21 Sep 19
Very professional repair I received. Coworker sent me here as he had a great experience too. Will recommend
Will Lorance
21:34 17 Sep 19
This place was awesome. Quick iPad screen replacement. I was in and out in no time. Price was great. Definitely recommend this place for anything to get fixed.
Chad Zaharik
23:11 13 Sep 19
Would use again. Clean little store near chinook. Friend didn’t have a great repair at the mall kiosk so she regretted not coming here but they were too pricey but truthful price is more but quality is on another level. Her screen looks very blue where mine is nice and white. Great workread more
Cindy Tang
22:29 13 Sep 19
Absolutely would recommend this place to anyone looking to get their iPhone fixed. The experience was an amazing and it was very fast and fair priced. I tend to not break my phones but in the future if I need to get any repairs or any of my kids devices fixed I will return without a question.read more
Jacob Gliford
17:21 09 Sep 19
Dropped off a iPhone 6 Plus with a broken screen and ibroken did an amazing job. New screen is high quality and looks clear. Price was cheaper than other quotes I’ve looked at. Last year my daughter had her screen replaced at the mall and it looked so blue so I wanted to spend a little more for a better screen this time. If you need a new screen and a quick turn around, check them out.read more
Rick Mason
13:50 07 Sep 19
Great experience here! This place was recommended by a friend and after reading the stellar reviews I was sold. Went to get my cracked iPhone screen replaced and the man who helped me was very knowledgeable and friendly. He let me watch him replace it and answered all my questions. Only took about 20 mins and the price was very reasonable!! I would highly recommend Ibroken.read more
Vick Johans
20:59 04 Sep 19
Came in with no appointment and a smashed screen, Got it fixed in no time. They gave me lots of information. excellent service.
Nina olson
20:57 02 Sep 19
Yesterday my iPhone 7 developed the audio ic failure. I could not use the phone to hear or talk, voice memos didn’t work, grayed out speaker icon when attempting to make a call. I’m an airline pilot and currently traveling. So it was a really bad time to happen since scheduling and changes occur and my phone is my lifeline. When I arrived in Calgary earlier today a googled the issue and located this store a short drive from my hotel. I called and explained the situation. I rushed down the street to drop it off. They fixed my problem and now I’m back in business - literally. Thank you for the quick fix. I had went to t apple but they just wanted me to buy a new phone or pay hundreds of dollars for a repair that would be completed in a few days. This place was far cheaper and faster. Much appreciated. I would recommend this shop to friends. Leaving now in a few hours with a fixed phone.read more
Pete Newman
18:30 30 Aug 19
Excellent service! Very upfront about possible solutions to my problems including potential costs. Was very polite and organized when I went into the shop. Best of all - fixed my problem in just a few minutes! I definitely recommend this great local shop.read more
Dean Borson
15:00 30 Aug 19
I can't say enough good stuff about this place. I decided to go here because they didn't see to have bogus reviews like the others, and also were in the beacon hill area and I needed to tackle my costco list. They were so prompt in their online booking and took me in even earlier when I booked because I needed an urgent repair.I dropped off my phone at 11:45 with a booking for 12:30. So helpful! They diagnosed my phones issue so quickly and by 1:15 it was ready. I was not expecting it until later in the afternoon or evening and I was pretty impressed. I use my phone to keep in touch with my husband and kids, plus I use it for work. I can't survive without it and ibroken sure got me back to it asap!I am grateful for such great service by this local business. Very reasonably priced with extremely knowledgeable technicians for sure. I highly recommend this place to anyone. Fabulous job!read more
tasha french
22:19 28 Aug 19
The best place to fix your phone. This guys can fix everything. My nephew dropped his phone in a pool and it was completely done. I thought it will be impossible to fix it. I was passing by the store and decided to ask them if they can do anything about it. Guess what? The phone is working now. It took them about 3 hours to clean all water and moisture, they then had to transfer the phone to their north store to change faulty parts on the motherboard and do some magic. Very well done! I will use and recommend always moving forward.read more
Nick Slaney
13:55 25 Aug 19
Thanks for getting the iPad 10.5 screen to the north store so quickly for my repair. Really appreciate the team work. Really shows you care for your customers. The guys at the north did an amazing job on the repair given what they had to deal with on the devices conditions.read more
Sandra Hicks
03:57 24 Aug 19
Professional, efficient, and quality service. All risks are discussed ahead of time. I wouldn’t take my device anywhere else.
Cliff Prentice
02:44 20 Aug 19
Super polite guys. Went in with a issue with my phone. They recommend to go to their north store for this special repair. Next day went in about 5 hours before my flight left and the guys up at the other store were professional as well. Got me all fixed up. Glad to see that the company operates on this professional level.read more
Rudy Spokens
15:28 10 Aug 19
Have used other company's in the past but the professionalism and service I received at the South location was way beyond compare. The tech was very knowledgable and service quick. Had a battery replaced in an iPhone 5S and now the phone works very well and the cost to replace was reasonable. We will continue to use this company for our future needs.read more
Sean and Sybil Pridmore
15:57 30 Jul 19
I took my Pixel 3a XL in after the screen cracked and the gentleman at the shop where amazing. They explained everything with no hidden agendas and they had my phone ready within ONE DAY! Once I picked it up they showed me the phone and did every type of test to show me that there was no after effect from the repair and also gave recommendations on what cover to use to protect my phone. I am very satisfied with every aspect of the service and if one day my phone breaks again (knock on wood) I know where to take my business!read more
MannyZer0
14:49 30 Jul 19
Came in on a Sunday with my iPhone screen not working. Talked to Nick and was impressed with his knowledge and customer service. Left the phone with him and came back an hour later to the phone working again. Well tell my friends to come to this place for any cell phone needsread more
swifty00025
17:29 21 Jul 19
Went there today for a broken screen, I also learned that I could change my battery (something I didn’t think was possible). Phone now works like new and hold battery much longer. Great friendly and honest service! 4.9 stars on hundreds of reviews don’t like. Punk rock ??read more
Stephanie Morin
02:54 17 Jul 19
These guys were great. My charging port stopped connecting properly and with a 5-year old iphone 6, I wasn't interested in paying $300 for apple to fix it. They made it clear any risks I might have with warrantee or device integrity before they did any work. With the age of my phone and the fact it was out-of-warrantee these risks were minimal. They attempted to clean the port first, but when this didn't yield results replaced the port within an hour and 1/2 without charging for the initial cleaning. Very friendly, very efficient, at a 1/3 the price of apple service for my particular issue and device. The port is working perfectly with no issues now.read more
Tyne Baker
15:02 16 Jul 19
Super customer service. Nick does a thorough job. Very much top notch.
Judith Shirley
15:13 15 Jun 19
Excellent experience here. Outstanding customer service and great prices.
Craig Beers
18:10 12 Jun 19
Very knowledgeable and friendly staff. Were able to give me a proper estimate of time it would take to repair my iPhone screen. When I came back it was ready to go at the till, and I was on my way! Would recommend!read more
Stefanie Brooks
01:43 10 Jun 19
Nick is amazing, very knowledgeable and knows his product. I would recommend going to Ibroken at Beacon.
Darlene Hutchinson
17:53 08 Jun 19
After calling around, I decided to take my phone to ibroken because the customer service rep who answered the phone was personable and professional, giving the impression that this was a trustworthy operation. I couldn't be happier. It is no exaggeration to say that the customer service I received at ibroken was by far the best I've experienced in my entire life. He was friendly, professional, helpful, unhurried, yet expedient. He explained the technical aspects of my phone repair in simple, clear, accessible language and was non-condescending and informative. The store was clean, tidy, and pleasant. My phone is working great. I've never left an online review before, but they deserve it. Highly recommended.read more
Reginald Foley
18:06 06 Jun 19
After searching the internet, I found this place and just like all of the other positive reviews this company did not disappoint. I brought my daughter’s iphone 6 into the South location after my son had dropped it and smashed the screen. The service is top notch from the guy who helped me when I dropped it off, sorry I didn’t get his name to Nick whom helped us when we picked up the phone. Very professional and helpful.Her phone is just like brand new again and the price was right. Can’t say enough great things about them. Customer service goes above and beyond. Thank you so much!read more
Kerri
21:39 31 May 19
Outstanding service received. Very professional and offer a lot of value. We had our company iPad and 2 iPhones and one samsung device repaired here last week. No end of repair shops in our city but these guys are like the cream that rises to the top. All devices repaired on time. No funky extras or up-selling. Being a business owner I get to understand all aspects of a company and these guys are doing it right. They explained different options for our repairs and didn’t push one way or other very neutral. Clean professional store and all staff are branded representing the company. Parking was plentiful. I will continue to use for our company and personal devices. I think a long time ago maybe 4 years they did a repair when they were mobile at my company. Hopefully they bring back the mobile service! Would pay extra to stay at home or at work!read more
Seirra Giles
02:05 26 May 19
The service here is the best. I can say for sure. When the home button of my iPhone broke, I was in despair. But after the repairs here, I felt really happy. If your iPhone is broken and you're in trouble, don't hesitate to visit here.read more
park sean
21:56 30 Apr 19
Great service received. Another shop said it was beyond repair. They fixed a piece on the phone board and it works. saved me a nightmare with losing my data. people back up your phones! went to the south store they sent the phone to their motherboard room at their north store. I will leave both stores a review.read more
David Ray
20:16 31 Mar 19
Thanks guys for getting the old IPhone back up and running so quick. Great job. I will be back
Rick Clark
14:30 24 Mar 19
Top notch service. Mike is an expert and is a pleasure to deal with. Answered all my questions, made great suggestions, and showed me features I didn’t know I had. Don’t go anywhere else.
Brian Pottie
18:28 17 Feb 19
Great service from the guy who helped me last week. Had some devices fixed around the house. We had our screen on our 5s done about 2 weeks before Christmas and we just got back our iPad that we dropped off on Saturday. It looks like it has never been repairs. My iPhone works great and they also fixed my daughters 5c as the battery was shot in it. I got a recommendation from the Rogers dealer on 130th ave they told me they send a lot of customers there. All in all I’m impressed with this local business. After apple told my wife that the 5c and iPad were to old to fix there option was about $1500 to replace both. We are done under $200 for both. I would highly recommend this store.read more
Dave Engs
06:27 15 Jan 19
It was easy to make an appointment online and I could get an appointment right away. Ryan was really helpful in explaining everything to me and my cracked screen and battery were fixed perfectly. I highly recommend this place.read more
Louisa Balbi
16:57 14 Jan 19
Great company. Seriously why even go to Apple. I’m assuming my story is repeated everyday. I have a iPhone 7 that there’s a known issue on the motherboard that stops the ear speaker and mic from working it’s greyed out. I thought I was the only one but a quick google reveals that it’s a massive issue that Apple won’t reconize as a fault in their design. They blamed me for dropping my iPhone. Well no damage to my phone and they couldn’t come up with any other reasons why. I tried sharing what I’ve read online but they refused to even consider that I’m not the only one. Anyway after telling me I need a need phone my coworker told me about her experience at this shop and said to call them. They’re on their game. Immediately they knew the issue and confirmed they get calls daily about it. Well they said they’ve repaired many and outlined the risk vs reward. I didn’t want to drop $500 on a new device so I hired iBroken to try and fix the issue on the motherboard. Dropped my phone off on Saturday and picked it up today. It works! Please always get a second opinion. Now I see why these guys have stellar reviews! Perfect service. Perfect repair. Perfect experience. I’m sure I will use them in the future but I’m the mean time I wanted to let anyone else know that if your iPhone 7 has this issue called audio ic failure please reach out to this company and give them a chance to fix it.read more
Larissa Eng
04:44 09 Jan 19
Absolutely stellar experience with Nick at the south store. Store started after I knocked my coffee over in my cup holder in my car and my phone got wet. I immediately dried it off and thought I was out of the woods! Little did I know my birthday was about to get tossed for a suprise! We had just left Tim’s and was on our way out for supper reservations at 4pm. I arrived for supper and thought everything was normal with my phone until my daughter called from her friends house and I was talking away and she couldn’t hear me. Oh boy not good. I didn’t have a clue what was going on. I’m also a flight attendant with WestJet and I fly out at 8am in the morning. What to do.. my husband took out his phone and searched for repair stores in the area. There was a shop down the street but that didn’t answer so we came across ibroken and made a call. Nick answered the phone and offered his thoughts that potential the bottom mic that’s attached to the charging port had been damaged by the liquid. We told him that it’s super important to have it looked at and if it wasn’t repairable I would have to buy a new phone. He said he closes at 6 and I told him I may come close to closing as I was out for my birthday supper. He told me to call when I was leaving and he would wait and unlock the door when I arrive. Got to the store at 6:10. It was so kind of him to stick around for me after business hours. He immediately opened up the phone to reveal two creams 1 sugar mixture. He did some cleaning and took a part out and wiped it down. To our amazement it wasn’t needing a new mic and that the cleaning he did got it working again. He had already closed and done the paper work and he didn’t even ask for a penny. I was absolutely amazing that someone would stay after hours for a stranger that he owes nothing to would have the heart to help in the way he did. I promised him I would share my experience. He was so kind and polite with a beautiful smile. Thank you from the bottom of my heart. My birthday is now completed on a positive note. Ibroken is a 11/10 in my books. Ps: I’m not saying they’ll fix your device for free 😉read more
Jackie Boman
03:35 09 Jan 19
Great service and they did an amazing job. My third or fourth time going, and they always fix it perfectly! Thanks again.
Leona Leach
19:41 19 Nov 18
Had an amazing experience here! I’ve never smiled so hard after getting a screen fixed before! They’re very professional, doing tests with you before and after getting the screen repaired, and explain to you what’s going on.So happy I chose ibroken!! Would highly highly recommend!read more
Taya Phaneuf
18:52 18 Nov 18
Nick was great to deal with and very thorough. My repair was done quickly and he walked through the full test of the final product with me.Thanks!
Shawn Daley
01:15 16 Oct 18
Got my old Iphone 6 plus rear camera replaced here. Told it would take 1hour. There are many places to get your phone fixed in the area, but took it to iBroken because of the reviews. I went back in 40mins and it was done. Very professional and reasonable priced. Would highly recommend.read more
superdeelight
21:30 11 Oct 18
I got a screen replacement for my daughters iPad (5th gen) and they did an excellent job. The staff were very knowledgeable and very pleasant. I was a fan of iPhix before but their pricing for this "phix" was much more expensive so I decided to try iBroken... i was not disappointed. Thanksread more
Mark Flath
17:07 10 Sep 18
After being no-showed by another highly rated company, in a last minute panic I chose iBroken that same day. They were good enough to stay after hours so I could retrieve my phone before the stat holiday. Have had no issues with replacement glass on the phone the past two weeks, works great.read more
Mick Moppett
05:31 11 Jul 18
Did a good job of replacing the screen on my daughter's iPad mini. I booked online, dropped it off and they had it ready to go in a couple of days as promised. Works great, I'd use their services again for sure. Cost was about $150 which I thought was good value.read more
Chris Davis
15:08 21 Jun 18
Excellent service. More businesses should be run this way. The fellow told us over the phone that it wouldn’t be worth it to repair our iPad because of the generation it was and the way the manufacture their screens. He actually looked up Apple’s replacement program and suggested we go there instead. Great advise, I mean who does that? Thank you guys very much.read more
Aj Kalsi
22:16 11 Jun 18
Absolutely thrilled with the outcome of the repair completed on our families iPad air. This isn’t the first time we have used I broken in our family of 4. Accidents happen but this time I’m to blame. DIY projects in the garage with using the iPad as a video source to help .. we’ll my concrete floor is a tad hard than the glass. Quick call to our go to repair shop and they had us booked in. Picked it up yesterday tested it out over the last day and all seem like it never had been repaired before. We have probably surrendered 5 plus repairs over 3-4 years with this company and have had zero issues. I felt it was time to do a little justice and right them a feedback report. I too also own a small construction company and I’m now starting to understand the importance of online reviews. I feel some of the 1 star reviews maybe out to lunch as we have never been asked to leave a review nor have we had issues with their repairs. I’m hoping my words with shine to a level of truth that our experience with these guys has been nothing but spectacular. 12/10read more
Mores Williams
16:01 25 Apr 18
I was in Calgary on business and my iPhone screen got shattered. I reached out to my IT department to find out what I should do and where I should go as I was getting shards of glass in my fingers. My IT manager told me that the Calgary head office uses iBroken for all the repairs. For a company to do business with our company I knew I was in good hands as we have strict guidelines with any business we deal with. It was actually a lot easier than I anticipated to get my repair completed. My IT manager booked a repair on their site and forwarded me the confirmation for my appointment. I received an email reminder and a text reminder before my appointment which was helpful. I was able to go in the same day of and got a whole new screen put on. It was a great experience dealing with Dave and great service all around. I reported back to my company and gave high praises for their find. I would highly recommend the overall experience to anyone!read more
Erik Willadsen
02:51 25 Apr 18
Due to how careless I can be when handling my iPhone 7 sometimes, I dropped and damaged My screen. Each time I had reason to fix my screen at some of the reputable repair shops, I experienced a total breakdown of communication for hours due to the delays resulting from the repair. Some other times, I am being requested to leave it for repair and pick it up the next day. This was not the case when I found iBroken. The last time I got my iPhone 7 screen damaged I was preparing for a trip to Montreal and couldn’t afford to miss my flight which was scheduled to take off in about 3 hours. In my state of worry, I searched online for the nearest/highest rated repair shop and voila! I found iBroken. I rushed there and frankly, that was the fastest cell phone screen repair I had ever seen. In about 15 – 20 minutes my phone was returned to me with a brand new screen. It was hassle-free. Surprisingly, I even paid far less than usual and the quality of the screen was top notch. I noticed a huge difference in the colours right away. They were extremely professional at their job and how they deal with customers. Also I must not fail to recall that they showcase great customer service and treated all their customers with great regards. Terrific! Will be recommending you guys to all my friends in Calgary. Thanks again iBroken for the convenient service you provided.read more
Kyle Jagassar
21:23 22 Apr 18
I Enjoyed the whole process of getting my sons iPhone screen fixed. It was painless to get pricing and to book a fix. When I arrived for my appointment yesterday morning I was greeted by a professional gentleman. He went over what he was going to do and gave a time window for when the phone would be able to be picked up. It was done on time and charged up fully which was a nice touch. Gave me a cleaning cloth for the road to help my sons screen look pretty clean for at least one day. The gentleman also updated me with a battery wear information at no charge and told us we had sometime before it would need to be replaced. The store is easy to find and cozy and clean. I will be passing their card off to my boss as we have a cupboard of broken device that should be doing their job once again. If you live in Calgary and you have experienced the unpleasant pleasure of a broken device then look no further to this company. Thanks agin for your experience.read more
Cindy Dickson
23:14 21 Apr 18
I’ve been greeted in store a very fine manner way. Service has been provided exactly the way it was explained at start - IPhone concern. Even got a little « extra » not expected - and I was thrilled. All in all, I highly recommend this shop.read more
Joel Cotten
19:57 15 Apr 18
Great group of men working here. They were able to diagnose and fix my iPhone within a hour. I find this industry very interesting. As a company called apple said there was no chance I could get it repaired but then a non affiliated company is able to repair a device they didn’t design. It goes to show a second opinion is worth it. Will save my time and money and return to ibroken in the future if I have any malfunctions with my iPhone.read more
Fred Taylor
16:30 14 Apr 18
Michael provided great service to me today and really professional to deal with. To get my screen fixed was easy and painless - great price. Highly recommend iBroken to get your phone fixed! Thank you ?read more
Christina Johnston
17:19 31 Mar 18
Got my iphones charging port fixed when I was told it wasn’t possible by another tech. I booked online showed up and they were waiting for me. Simple process. Cheaper pricing than 2 other shops I inquired and to boot they were only a block from my work. Was in and out in 45 mins and they even help me tell how much wear my battery had and what things I could do to extend life during the day. When my battery hits the dust I’ll be going back to these lads 100%. Great work fellas.read more
Trevor Day
00:43 29 Mar 18
I had an amazing experience at ibroken. They were able to repair my sons iPhone 5s after Apple said our only option was a new device. We were greeted with a friendly gentleman who was very knowledgeable about this issue and gave me guidance on what options I had. I felt they had my best interest and they never once came across shady. The repair took about 2 hours as they got me in without a appointment. I have a small cleaning company and I felt compelled to let others know about them as sometimes only angry customers share their reviews. Life’s busy but this company went over and above and I had to say thank you one more time:)read more
Melanie Lewis
18:26 28 Mar 18
Was a little late for my booking due to traffic but Justin was completely understanding. Super quick to get my info and begin work on my phone. I went back way earlier than scheduled to wait and my phone was already finished. Quick run down of the quality of the screen and he even threw in a bunch of free advice on accessories and upcoming products. Very satisfied with the service, price and quality. Definitely using these guys again and highly recommend this company. Thanksread more
Paul Mcgrath
22:38 23 Mar 18
I brought my phone in with a smashed screen and the good people at iBroken were able to replace it! The technician was very helpful, the service was quick, phone was done in under an hour. Everything on the phone works great, including the Touch ID feature! Definitely recommend this establishment.read more
Dael Jarvie
17:27 17 Mar 18
Service was great and speedy. Repair done on the spot and I was walked through the process step by step. Very kind and helpful support. Would definitely recommend!
Ahmed Sadek
00:44 14 Feb 18
Unlike the review Said above I wasn’t bribed for a review or even asked. I highly doubt any reviews here are paid. They are truly an amazing group of guys with a level of customer service that’s hard to find today. iBroken was a breath of fresh air. They definitely were able to save me money as Apple said my iPad was not repairable and wanted me to hand them over $500 for a refurbished unit. Enjoyed the customer service and the follow up call and email they gave to let me know my iPad was ready.read more
Kelvin Dale
04:10 19 Jan 18
Great experience here. Staff were very informative and professional. Getting my screen replaced was fast and headache free.
Luke Muller
21:18 15 Jan 18
Had a mini-emergency with a UK iPhone that stopped working on a Sunday afternoon (a work phone). Couldn't get the SIM card to work in another iPhone. My stepdaughter's phone had a heavily damaged screen (holes near the Home button) and stopped responding following a call. The staff at iBroken were able to quickly replace the screen, fix an issue with an errant screw, and clean up some of the accumulated gunk. Fast service that included function testing before and after the repairs. Would highly recommend.read more
Mike Fears
18:21 08 Jan 18
Great knowledgeable people and service, I was in and out inside of 30 mins and had my iPhone screen fixed for cheaper then I found else ware. I will definitely go back.
Robert Nyikes
03:35 06 Jan 18
Service was quick and timely. All functionality was returned, my new screen looks great. Customer service was quick and easy. Definitely would recommend.
Lukas Thiessen
18:18 16 Dec 17
Fantastic service- better than Apple actually especially if you’ve run out of your AppleCare plan or didn’t have one in the first place- way more economical with top class swift 100 percent satisfaction satisfaction guaranteed and very generous discount offers all the time for one thing or the other! You can’t possibly go wrong or regret coming to this place ever!! Thanks guys!read more
Madiha Tausif
00:09 11 Dec 17
Overall the service was excellent. Very helpful and informative. Got my old phone looking brand new again couldn’t even tell that I had work done on it. I will for sure be back for my any of my Iphone needsread more
Connor Minchin
22:17 05 Dec 17
My phone was run over in a parking lot so I took it to iBroken Canada where Michael completed the diagnostics within an hour and provided me with options for the repairs.Both cameras and the screen needed to be replaced and once given the go-ahead, Michael completed the work within the next hour. My broken iPhone now looks and works like new!I highly recommend iBroken Canada for your iPhone repairs and with the short turnaround there's no need to have your phone service moved to a new cell phone!read more
Lori Lang
01:33 05 Dec 17
Very happy with Ibroken services, super fast and effective. The guys were very very helpful and I’m definitely coming back if needed and sending friends over. Great great service!
Milena Vasquez
23:39 24 Nov 17
The employees at iBroken were very friendly, professional and efficient. I would not hesitate to refer any of my friends or family to use thier services. With many options out there I feel that iBroken was the best choice!read more
Mitchell McEwen
23:30 13 Nov 17
I acdentally cracked the screen on my iPhone 7 and was looking for a place to replace it quickly and at a great cost along with maintaining the quality of my phone. iBroken has fantastic service, everything was good to go within 2 hours, the service was excellent and the employees are very friendly and helpful! I didn’t feel pressured into anything and felt heard. Super helpful, would definitely come back in the future!read more
Sea Of Green
18:55 13 Nov 17
Customer service was great! My phone was fixed in and hour and half and looks brand new. Great pricing. I would recommend this service to anyone.
Sheri Arthurs
18:38 04 Nov 17
Really great service. My phone was good as new and it was done in the one day. Definitely worth the price!
Amel Simonette Calderon Ajaj
23:26 03 Nov 17
I came into I broken.ca for the first time wanting to get my iphone6+ screen repaired , been broken for about 2 months. I had a gentleman named Justin look after my needs and did an exceptional job. Extremely friendly and knowledgeable. I am very happy I decided to come here and will be telling people with IPhones that this is the place to go for all your cell phone needs. Thank you again Justinread more
Paul Eddy
22:33 27 Oct 17
The service was not exceptional. Very knowledgeable and friendly My phone looks brand new.Awesome. Awesome. Awesome
Laura Akitt
18:48 27 Oct 17
Highly recommend Great, quick service! Good quality customer service, and they even showed me tips on the iPhone I’ve never seen before! Love my phone again! Thanks!
Lexi Metz
00:52 27 Oct 17
Excellent job at fixing my old iPhone 4's battery issues. A bit on the expensive side but worth it for the service. Thanks!
Alvaro Santuesanio
20:59 16 Oct 17
Super great experience here. I was so choked shattering my new iPhone such a short time after buying it. I brought it here and the staff were very friendly and informative. They fixed my phone in under an hour and the price was very affordable. I paid for quality service. I would highly recommend this place. Thanks guys!!!!read more
Kathleen Douglas
21:24 06 Oct 17
I thought I had bent my iPhone6 case, but didn't recall any traumatic event. The folks at iBroken suggested that my battery had "swelled" as it approached its end of life. Sure enough, that was the case and the swelling had separated the screen from the case, allowing potential dirt and moisture to enter. They quickly replaced the battery at reasonable cost. I'm very pleased with the service and results. Thanks!read more
Graham Carty
17:07 07 Sep 17
Quick, courteous and effortless! My iPhone 6Plus screen was smashed... Apple gave me the run around, and all I had to do is show up at iBroken - no appointment needed - handed my phone over to Michael for an hour while I ran errands. Done! Brand new screen 🙂 Thanks guys!read more
Anamika Mukherjee
18:16 03 Sep 17
My iPhone 6S screen got smashed. Took it in here and Michael was able to help me out. He did a really awesome job of fixing it up for me and all done in less than an hour!Great service!
Meille LaRocque
17:27 02 Sep 17
This company was absolutely fantastic! Workers were very professional and answered all our questions without any doubts. Very well done and had our phone fixed on time. Cost for repairs were affordable and priced right. I would definitely return again, as well as recommend it to others who look to get their phone screens fixed and replaced.read more
Randy M
00:54 03 Aug 17
Came into the shop on a Sunday 1.5 hours before they closed with an iPhone 6 with a smashed screen. They were able to fix my phone in about 25 minutes (told me to expect 45, and emailed to let me know that it was done early). They perform pre and post tests in front of you so everything is transparent. My phone looks brand new again, finger print scanning still works, microphones still work, camera still focuses perfectly. They were professional and friendly! Could not have asked for more! 🙂read more
Allison Keizer
23:46 09 Jul 17
Went in last night to have my son's broken screen replaced. Service was done beautifully and professionally. They also have a great selection of accessories at great prices. Also purchased new cases for myself and my son. Excellent prices and outstanding service. They even installed the cases and protective glass for us :). I will definitely return to their shop for any needs for our iPhones & iPad.Very glad I found them!read more
Lori S
16:46 07 Jul 17
Incredible service and quality of work. My phones screen was totally smashed and the frame was bent. Russell explained to me that it might not be possible for a new screen to be put on due to the bend but that he would try his best regardless. Less than 1 hour later, my phone looks,feels and works exactly how it was before. Highly recommendedread more
Mike Zepeda
21:20 03 Jul 17
The repair of my iPad screen was quickly and professionally done. It's been a couple of weeks since the repair and everything works good as new; and best of all, was repaired at a fraction of what the Apple Store would charge. I would highly recommend iBroken. Regards, Debraread more
Debra Corroll
14:03 20 Jun 17
Customer service was outstanding! I found iBroken through the internet as I didn't want to go downtown and pay for parking on top of my phone repair charge at an alternate phone repair shop that I used to go which usually took half a day to a day to get repaired. I'm glad I found these guys. They were very friendly, the repair was fast for my drop-in (45min), the service was excellent and they went over and above what I was expecting. I would highly recommend iBroken if you need your iPhone or iPad repaired.read more
Glenn Navarro
02:27 16 Jun 17
Quick & easy booking. Arrived when promised. Professional & professionally addressed. Appropriately friendly, provided a minor technical review of the phone before handling to ensure it was something they could fix, provided extremely quick service and the screen now works as it should :). Extremely fair price.read more
Noreen Ward
19:38 06 Jun 17
iBroken is by far the most professional business I've come across. As an Apple user I love that they specialize in Apple products. They have easily diagnosed issues that even the Apple Store said could not be repaired. They have only used the highest quality screens and I have never had to return for a product issue. Keep up the great work guys. I had service at your Chinook location and will never bring my devices anywhere else.read more
Michael Anstey
05:07 06 Jun 17
First time having to replace the screen on an Iphone 6 Plus that my wife dropped last night. Brought it in and was repaired in 45 min. Service was excellent and the technician was very courteous. Would 100% recommend!read more
John Truong
20:52 30 May 17
Brought my out of warranty iPhone 5S in to inspect a loose a screen. Both staff members were excellent; quick + professional service. During the fix, they showed me the problem, inspected the battery, and suggested a fix. In less than 15 minutes, I was out the door with a back to normal iPhone. I was also on crutches - the staff opened the doors for me when they seen me coming. Good price (compared to Apple), great service, friendly staff - highly recommended.read more
Bon Funtanall
01:55 13 May 17
The name of the man who helped me was name Justin. He was very personable, helpful, and insightful when addressing my problems. Unlike other screen repairs I have done, he took the time to give my phone a diagnostic test to make sure there were no additional problems. The work was done within an hour and was good as new. I paid a couple bucks more than I did at a kiosk, but the professionalism and work done was well worth the price.read more
Adrianna Wenceslao
20:18 04 May 17
I highly recommend this shop. The service was extremely fast and very reasonably priced, and the employees are friendly and knowledgeable. My phone is as good as new! Definitely give them a shot if you need an iPhone fix.read more
Mark Johnson
21:01 17 Apr 17
I came across this amazing place via the Internet. I showed up, walked in and was greeted by 2 amazing people who are the owners of this establishment. They gave me hope on my phone and such great customer service. I quite enjoyed my time while they fixed me up. They made me feel like a family member and that's how I would treat others. They worked in a timely manner and I definitely will come back to this company. I highly recommend & wish this business well as I believe this is great opportunity. Thank you muchly and see you again! Keisha - WestJet flight attendantread more
keisha dasantos
23:53 03 Apr 17
I came in with my phone screen spidered, the bottom of it falling off (the screen, not the phone itself) and the home button gone. The phone was fixed and basically like new within two hours- I was taken aback by the speed and skill of what I had considered an "impossible" repair. Great value, too! Dave is such an awesome guy, very personable and interested in his customers. I am beyond impressed with ibroken and will absolutely be referring people there in the future. Thanks, Dave!read more
Scott Perrin
15:03 25 Mar 17
My 6 plus iPhone screen was shattered, iBroken fixed it on the spot within 30 minutes, recommended a proper case and screen protector and then had me on my way. I'm glad that I got the Otterbox and screen protector because I've dropped my phone 3 times since and there are no cracks or anything. Very helpful guys, friendly and really wonderful experience. Definitely recommend them!!!read more
Susan Pacholkow
20:21 16 Mar 17
The service I received at iBroken was OUTSTANDING on so many different levels. These gents put the customer first, and they look to solve your problem vs seeing you as a simple revenue opportunity.I cannot recommend the quality of their work and ethics highly enough.They are skilled in their craft and can be trusted to provide you with the best solution. They'll get all my business moving forward, and I'll recommend them to all my friends as well, without hesitation.read more
Ben Hack
00:00 15 Mar 17
Welcoming, relaxed and very knowledgeable, David and Russ were great. A tempermental screen issue appeared to be resolved when it was discovered a small part was missing. Free of charge they replaced it. Hooray! But later it became apparent that there was more to the problem, so I took it back, and they swiftly replaced the screen and home button and the phone's been great ever since. Total service. Recommended!read more
Stuart Jones
06:17 11 Mar 17
Great service. I went in expecting to pay between $50-$80 to replace headphone jack component after it was dropped in water and placed in rice to dry off. The technician quickly and correctly determined that my inability to push the headphone jack in all the way due to a grain of rice wedged in the hole for the jack, and not water damage. He quickly removed it. When asked for the fee, he advised it was not required. I'm not sure I would have walked away with it being properly diagnosed and at no charge elsewhere. Great location and free parking, too. Thank you so much.read more
David Mark
19:42 06 Feb 17
The customer service and my overall experience was nothing short of exceptional. Both of these gentlemen not only provided the promised service in a timely manner, but went the extra mile for me personally. I broke the screen on my phone and had issues with the proximity sensor. The sensor problem was not a result of the replacement screen, or the replacement work completed. But regardless, the boys changed out the screen protector they provided initially (free of charge) as a 'just in case' and requested that I contact them shortly after to ensure there was no further complications. It turns out the damage to my phone was much more extensive than just my broken screen, and when I contacted them again to provide further details, they walked me through possible remedies for my phone even though it was out of their scope of services. This type of customer service is very rare. If you need a screen replacement or require any services that they provide, I would not look any further.read more
Kelsey Thibodeau
16:55 01 Feb 17
These guys are absolutely great. I came in with a severely smashed iPhone 6 screen at 9:40 am and by 10:10 am my phone was fixed. Russ and David were incredibly helpful and knowledgeable with the products. When Russ was showing me the different types of screen protectors, he even went so far as to drop his iPhone *gasp* on the floor. His phone was fine and that made me confident in the quality of products they use. Their store is located in an easily accessible and convenient location with great parking. Oh and they have free wifi! So while Russ was fixing my poor phone I was able to work and check my emails from my laptop. I would highly recommend iBroken. Great guys and great service for very competitive prices! I hope I don't have to see them again any time soon, but should I smash my phone again (in due time I'm sure...)I'll be going back to them. read more
Shannon Bergseth
17:40 25 Jan 17
It was a wonderful experience. I had the charging port of my phone replaced. Very friendly and highly qualified personnel. And most importantly the cheapest price in Calgary.
Mahir Gachabayov
00:06 25 Jan 17
Had an awesome experience today! Got my screen fixed within a half hour at a great price. Chatted with the guys that work there in the meantime. Fast and friendly service. Highly recommend this place! read more
Natalia Khoma
18:55 21 Jan 17
