Does warranty cover hardware issues?
Our Warranty does not cover hardware problems on Apple Devices such as but not limited to the infamous “Touch Disease” that has plagued the iPhone 6 and iPhone 6 Plus models. The problem is mostly found on the iPhone 6 Plus models which either stops the touch screen function completely or intermittently. The issue is on the phones main board on the rear where the touch I.C. chip comes loose (breaks the solder joints) from the board due to drops or bends on the phones frame causing the touch to become unresponsive. A simple screen replacement will not fix this issue.
It usually is easy to diagnose the problem simply by powering off the device and powering it back on. During boot-up, the screen will display flickering gray lines at the top of the display while booting with the apple logo. Sometimes bending the top right portion of the screen will enable your touch function to work temporarily but we advise against this because it can break the touch I.C. chip further and stop the touch function permanently. If you experience these symptoms then you, unfortunately, have the touch I.C. problem which we cannot refund or replace your screen repair if this happens before, during or after our screen repair.
Apple is offering a repair program for this specific issue for $195.00. More info from Apple here:
You can read more about the issue from LifeWire here: